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Order-exception handling

6 of 6 steps confirmed. Open the full map

  1. Step 1

    Review the overnight exception queue

    Online Store Coordinator · Ecommerce platform · 25 min

  2. Step 2

    Contact the customer about address or payment problems

    Customer Service Officer · Outlook · 15 min

  3. Step 3

    Re-check stock for items that failed allocation

    Online Store Coordinator · Retail ERP · 10 min

  4. Step 4

    Amend the order with corrected details

    Online Store Coordinator · Ecommerce platform · 10 min

  5. Step 5

    Release the order, or refund it if it can't be saved

    Online Store Coordinator · Ecommerce platform · 10 min

  6. Step 6

    Log the outcome in the daily exceptions sheet

    Online Store Coordinator · Excel · 5 min