Skip to content
Entrilla

You're looking around Coastline Trading Co., a made-up company, in a demo you can explore but not change.

Analyse a process of your own →Start the 14-day trialNo card needed.

Check this workflow

Returns processing

6 of 6 steps confirmed. Open the full map

  1. Step 1

    Receive and inspect the returned item

    Warehouse Team Member · 8 min

  2. Step 2

    Match the return to its original order

    Customer Service Officer · Ecommerce platform · 6 min

  3. Step 3

    Decide refund, exchange or repair

    Customer Service Officer · 5 min

  4. Step 4

    Process the refund

    Customer Service Officer · Payment terminal · 7 min

  5. Step 5

    Restock the item or set it aside for disposal

    Warehouse Team Member · Retail ERP · 6 min

  6. Step 6

    Email the customer confirmation

    Customer Service Officer · Outlook · 4 min