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You're looking around Coastline Trading Co., a made-up company, in a demo you can explore but not change.

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Customer email triage

5 of 5 steps confirmed. Open the full map

  1. Step 1

    Read and categorise everything in the shared inbox

    Customer Service Officer · Outlook shared inbox · 60 min × 2

  2. Step 2

    Answer the routine questions (delivery times, stock, returns policy)

    Customer Service Officer · Outlook shared inbox · 45 min × 2

  3. Step 3

    Escalate order problems to the online team

    Customer Service Officer · Teams · 15 min

  4. Step 4

    Chase the warehouse for delivery queries

    Customer Service Officer · Teams · 10 min

  5. Step 5

    Close and tag resolved conversations

    Customer Service Officer · Outlook shared inbox · 10 min