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Warehouse & Dispatch — Summary

Across 2 mapped workflows · annualised so different rhythms add up fairly

Mapped so far
1,954h/yr
2 workflows
Looks winnable
319h/yr
open opportunities
Banked so far
nothing yet
counts when accepted changes are adopted
How solid is this?
93% complete · 100% verified
2 of 2 analysed
How optimised?
16% improvable
0 of 13 steps automated

Opportunities in Warehouse & Dispatch

6 opportunities — every size; the org review only shows the biggest
ImpactOpportunityWorkflowKindEffortPer year
63

Wave-picking by zone

Full recommendation ▾

Three people walk the whole floor for every order. A build groups the day's orders into waves and gives each picker a route through one zone, so the same orders are picked with less walking. The floor layout and the wave times are agreed with the warehouse team first.

Pick, pack & dispatch

step 2

Simplifyneeds other teams125h/yr
45

One booking screen for three carriers

Full recommendation ▾

The same consignment data is keyed into three courier portals. A build takes the day's manifest once and books all three via their APIs, returning labels together.

Pick, pack & dispatch

step 4

Simplifyneeds other teams63h/yr
40

Manifest built from the bookings

Full recommendation ▾

Once the couriers are booked in one place, the manifest already exists. A build assembles it per carrier and prints it for the drivers, so the supervisor checks it instead of compiling it.

Pick, pack & dispatch

step 5

Simplifyneeds setting up50h/yr
33

Pick lists allocated and sent on their own

Full recommendation ▾

The 6am order batch is already in the ERP. A build splits it into pick lists by zone and sends each list to the picker's handheld, so the supervisor stops printing and allocating by hand and only steps in when stock runs short.

Pick, pack & dispatch

step 1

Simplifyneeds setting up33h/yr
33

Tracking numbers sent back automatically

Full recommendation ▾

The courier labels carry the tracking numbers. A build posts each one to the online store as the label prints, so nobody copies them across at the end of the day.

Pick, pack & dispatch

step 6

Simplifyneeds setting up33h/yr
22

Variance report without the VLOOKUP wall

Full recommendation ▾

Count export and system stock both come from the ERP. A build joins them and produces the variance report with big movers flagged — the spreadsheet that breaks when a column moves is retired, and the Inventory Controller reviews the flagged lines instead of building the comparison.

Stock-take reconciliation

step 2

Simplifyneeds setting up15h/yr

Workflow by workflow

Click a workflow for its own detailed summary.

WorkflowOwnerCompleteStepsHands-on /runRuns /yrFrictionPlanned /runPlanned /yr
Stock-take reconciliationMonthlyInventory Controller95%64.8h1210m0h
Pick, pack & dispatchDailyDispatch Supervisor91%77.6h25010m0h

Top friction points

Across every workflow, worst first — how much a step hurts, multiplied by how long it takes. So a long mildly annoying step can outrank a short painful one.

StepWorkflowWho does itKind of painHurtsTimeWhy it hurts
2Compare counts to system stock in a spreadsheetStock-take reconciliationInventory Controller—badly90mA wall of VLOOKUPs that breaks if anyone renames a column
4Book couriers across the three carrier portalsPick, pack & dispatchDispatch Supervisor—a lot20mThree logins, three interfaces, same data keyed into each

Comms insights

Where the department's time goes: doing work in systems vs moving information between people.

Work systems
39.0h /wk
Comms channels
0.1h /wk
Glue work
0 h /wk
Handoffs by channel
Unspecified 3Courier portals 2Retail ERP 2Excel 2Ecommerce platform 1Outlook 1
Top channel-glue patterns — priority automation candidates

Run “Analyse workflow” on a map to surface glue patterns.