Order to door
3 stages · 1 Order-exception handling → 2 Pick, pack & dispatch → 3 Returns processing
The whole process, a year
- Hands-on time
- 2,358h/yr
- Planned to free
- none yet
- accepted recommendations
- Still open
- 304h/yr
- Banked so far
- none yet
- adopted into the map, or shipped
Each figure is the sum of the 3 stages below, worked out exactly as each stage's own Summary works it out. Nothing counts more than its step costs; nothing is banked until it is adopted or shipped. Hours only: dollar figures are for masters and admins.
Stages, in order
1Order-exception handling · Online Store · Daily
313h/yr
6 of 6 confirmed · not analysed yet · Summary
2Pick, pack & dispatch · Warehouse & Dispatch · Daily
1,896h/yr
still open 304h/yr · 7 of 7 confirmed · Summary
3Returns processing · Customer Service · Daily
150h/yr
6 of 6 confirmed · not analysed yet · Summary
Where most of the time goes
Stage 2, Pick, pack & dispatch, takes 80% of the process's hours.
- Stage 2, step 2: Pick the day's orders · Warehouse Team Member1,125h/yr
- Stage 2, step 3: Pack and label · Warehouse Team Member500h/yr
- Stage 1, step 1: Review the overnight exception queue · Online Store Coordinator104h/yr
- Stage 2, step 4: Book couriers across the three carrier portals · Dispatch Supervisor83h/yr
- Stage 1, step 2: Contact the customer about address or payment problems · Customer Service Officer63h/yr
Hand-offs between stages
- 1 → 2 Online Store Coordinator (Excel) hands over to Dispatch Supervisor (Retail ERP)
- 2 → 3 Dispatch Supervisor (Courier portals) hands over to Warehouse Team Member
5 waiting for a decision
Top recommendations across the process
- Stage 2 · step 2
Simplify: Wave-picking by zone125h/yr - Stage 2 · step 4
Simplify: One booking screen for three carriers63h/yr - Stage 2 · step 5
Simplify: Manifest built from the bookings50h/yr - Stage 2 · step 1
Simplify: Pick lists allocated and sent on their own33h/yr - Stage 2 · step 6
Simplify: Tracking numbers sent back automatically33h/yr